1、Shipping Information
International Shipping:
We offer free shipping to all countries with any order over $150 USD.
Free shipping discount is counted in USD only. International customers will have to reach $150USD in their respective currency exchange.
Shipping Methods:
For standard shipping, we use YunExpress and USPS with an estimated transit time of 7-14 days.
For international orders, we use YunExpress and EMS with an estimated transit time of 8-16 days.
daisyaurora Hanfu shall not be held responsible for any shipping or delivery delays caused by unforeseen circumstances or events beyond our control.
Potential processing and shipping delays may occur due to public holidays, peak periods, adverse weather conditions, flight availability, processing facility staff shortages, and temporary closures.
While we strive to provide efficient shipping services, there will be no refunds for delays unless the order is deemed lost in transit following a formal investigation.
If your order is taking longer than the estimated delivery time, please double-check that the submitted shipping address is correct and contact your local postal service.
2、Changing Shipping Address
Please contact us along with your order number in the subject line to change your address.
You can also email us at: lyu147701@gmail.com.
Please kindly note that updating the shipping address in your personal account won’t affect the shipping address in your processing orders.
Shipping addresses have to be changed manually by us, so please let us know as soon as possible.
We are unable to change addresses after orders have been shipped.
3、Order Modification
To modify an order, please contact us at lyu147701@gmail.com with your order number in the subject line, and details of the desired modifications.
We are only able to modify orders if they have not been shipped. This is dependent on the construction periods of your ordered items.
Orders with long construction periods will have more time to modify their order.
Orders with shorter construction periods are recommended to contact us sooner to make their changes.
4、Construction Period?
Most items have a construction period.
“Construction period” denotes a period of time where the individual brand sews the garments you ordered.
Periods may vary, but typically take 10-30 days. it is recommended to check product descriptions carefully for individual construction period information.
Please note that construction periods are estimates, and may take shorter or longer periods of time depending on a variety of market factors.
daisyaurora Hanfu specializes in curating authentic traditional clothing from independent brands. These brands create hanfu in small batches to assure quality.
Items with construction period will not be shipped until all product(s) in your order are ready.
Items with construction period will be shipped with standard shipping methods using YunExpress and USPS, with an estimated transit time of 7-14 days.
If you need hanfu immediately, daisyaurora Hanfu may not be the shop for you.
We appreciate your patience and understanding!
5、Returns & Refund Policy
Due to a recent update in our warehouse policy, we are no longer able to accept returns, refunds, or exchanges. Returned packages can no longer be returned to our brands due to a shortened return window, and cannot be reused as future inventory.
However, if you receive an item that has significant damage or major defects, please reach out to us at lyu147701@gmail.com. We are happy to investigate and assist with any issues regarding product quality.
Please include your order number in the subject line and photos of the item for faster processing.
Thank you for your understanding and continued support!
6、Exchange Policy
We currently do not accept exchanges for issues such as incorrect sizing, colors, etc.
We understand that Chinese sizing runs smaller compared to US sizes, and this can be especially surprising for first timers. We highly recommend sizing up once or twice if you are unsure.
For hanfu, please add 3-4 cm to your body measurements for the best fit.
For qipao, we recommend either adding 2-3cm to your body measurements for a comfortable fit, or 3-5+ cm for a looser fit.
Please consider the widest part of your body (whether it be the bust or hips) above all while picking a size.
Hanfu always looks better with more fabric and is easily adjustable. However, hanfu with not enough fabric will look odd.
Qipaos can always be altered in, but if there’s not enough room for you to walk comfortably, it’s no good!
In cases of damaged products or other major imperfections, exchanges or refunds may be possible.
Please contact us at lyu147701@gmail.com with photos of the item and your order number in the subject line for assistance.
7、Cancellation Policy
Please contact us with the subject line “Canceling Order #__” and we will be happy to cancel the order for you.
Or email us at: lyu147701@gmail.com.
Please note that we are only able to cancel orders within 14 days of the original order.
Payment will be refunded to original payment form in 3-5 business days.
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us through our contact form.
8、Privacy Policy
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Personal Information contains both Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We do not sell your information to third-party companies or websites, including email and SMS.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
