Privacy Policy
I. Introduction
This Privacy Policy aims to explain to you how we collect, use, disclose, protect, and manage your personal information when you interact with our custom parts factory, including but not limited to activities such as visiting our website, using our custom services, and communicating with our customer service. We are fully aware of the importance of protecting your personal information and are committed to safeguarding your privacy. We will strictly comply with applicable privacy laws and regulations to ensure that your personal information is properly protected.
II. Information Collection
Personal Information: When you place an order for custom parts with us, we may collect your name, contact details (such as phone number, email address), delivery address, as well as specific requirements and preferences related to the custom parts. This enables us to process your order, communicate with you about the progress of the order, provide after-sales services, and ensure that the custom parts are delivered to you accurately.
Non-Personal Information: We may also collect certain non-personally identifiable information, such as your device type, browser type, operating system, IP address, and your browsing behavior and usage patterns on our website. This information helps us optimize website performance, improve user experience, and conduct market analysis and statistics, but it will not be directly associated with your personal identity.
III. Information Use
Order Processing and Fulfillment: We use the personal information you provide to process and fulfill your custom parts orders, including but not limited to arranging production, procuring raw materials, conducting quality control, and arranging shipments, to ensure that the custom parts you ordered are delivered to you on time and in good quality.
Customer Communication and Service: We may use your contact information to communicate with you about the order status, answer your inquiries, solve any problems you encounter during the customization process, and provide you with relevant information about our products and services, such as new product recommendations and promotional activities. We will strive to ensure that the content of these communications is relevant to your customization needs or previous interactions and will not cause unnecessary disturbances to you.
Personalized Experience: Based on the customization requirements and preferences information you provide, we may offer you personalized suggestions for custom parts solutions and optimize the content and display of our website to better meet your personalized needs and enhance your experience with our custom factory.
Data Analysis and Improvement: We analyze the non-personal information and aggregated personal information we collect to understand customer needs and behavior patterns, evaluate the effectiveness of our services, identify potential problems and areas for improvement, and thereby continuously optimize our products, services, and website functions to provide a better experience for you and other customers.
IV. Information Sharing and Disclosure
Third-Party Service Providers: To ensure that we can smoothly fulfill orders and provide high-quality services, we may share some of your personal information with third-party service providers. These third parties include but are not limited to logistics partners, payment processing institutions, and raw material suppliers. They will only access and use your information to the extent necessary for providing specific services to us, and we require them to abide by strict confidentiality and security regulations and not use your information for other purposes.
Legal Requirements: In cases where required by law, such as in response to a court subpoena, an investigation request from a law enforcement agency, or other legal procedures, we may disclose your personal information. However, we will only provide the necessary information within the scope permitted by law and will make every effort to ensure that your rights and interests are fully protected before disclosure.
Business Transactions: If we are involved in mergers, acquisitions, asset transfers, or other similar corporate transactions, your personal information may be transferred as part of the transaction to relevant third parties. However, we will ensure that the receiving parties are aware of and agree to comply with the provisions of this Privacy Policy and continue to protect the security and privacy of your personal information.
V. Information Security
We have adopted reasonable security measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include but are not limited to:
Technical Security Measures: We use encryption technologies (such as SSL/TLS encryption protocols) to encrypt the sensitive information you transmit on our website to ensure the confidentiality and integrity of the information during network transmission. We also use firewalls, intrusion detection systems, and other security protection tools to prevent external malicious attacks and unauthorized access attempts. Regular security vulnerability scans and repairs are carried out on our systems to ensure their security and stability.
Management Measures: Our employees receive privacy and security training to understand the importance of protecting personal information and the correct handling methods, ensuring that only authorized employees can access and process your personal information. A strict information access rights management system has been established, minimizing the access rights to personal information granted to employees according to their job responsibilities and business needs. A security incident emergency response plan has been formulated and implemented so that we can respond promptly in the event of an information security incident, take effective measures to handle it, minimize losses, and notify affected users in a timely manner (if required by law).
Despite the above security measures, due to the inherent characteristics of the Internet and the continuous development of technology, we cannot guarantee absolute security of your personal information. You should also take appropriate security measures when using our services, such as protecting your login password and avoiding using our services in an insecure network environment.
VI. Your Rights
Right of Access and Correction: You have the right to access the personal information we hold about you and request us to correct it if you find that the information is inaccurate or incomplete. You can exercise this right by contacting our customer service team. We will respond to your request within a reasonable time and provide necessary assistance in accordance with the requirements of relevant laws and regulations.
Right to Erasure: In certain circumstances, for example, when your personal information is no longer necessary for us to provide services or when you withdraw your consent for our processing of your personal information, you have the right to request us to delete your personal information. Upon receiving your deletion request, we will, in accordance with applicable laws, regulations, and our actual business situation, take reasonable measures to delete your information as soon as possible and notify relevant third-party service providers (if applicable) to also delete the corresponding information.
Right to Withdraw Consent: If you have previously consented to our processing of certain personal information, you have the right to withdraw your consent at any time. After you withdraw your consent, we will stop processing your personal information based on that consent, although this may affect our ability to provide you with certain services. We will inform you of the possible consequences when you withdraw your consent.
Right to Data Portability: Subject to relevant laws and regulations, you have the right to request us to provide you with a copy of your personal information in a structured, commonly used format or transfer this information to a third-party service provider designated by you, so that you can migrate and use the data across different service platforms.
To exercise the above rights, you can contact us in the following ways: [Provide contact email, phone number, or other contact methods]. We will verify and process your request in accordance with the requirements of relevant laws and regulations upon receiving it and respond to you with the result of your request within a reasonable time.
VII. Protection of Minors鈥?Information
Our custom parts services are mainly targeted at adults. We will not intentionally collect personal information of minors. If we discover that we have inadvertently collected personal information of minors, we will take prompt measures to delete such information, unless the law requires us to retain it to protect the rights and interests of minors.
VIII. Policy Updates
We may update this Privacy Policy from time to time according to business development, changes in laws and regulations, or other factors. We will post the updated policy on our website and indicate the update date. We recommend that you regularly check this Privacy Policy to stay informed about the latest information collection, use, and protection measures. In the event of significant changes to the Privacy Policy, such as changes to the scope of information collection, the way of use, or the sharing targets, we may notify you in advance through email, website announcements, or other appropriate means so that you have an opportunity to understand the changes and adjust your privacy settings or choose to opt out of our services if necessary.
